Terms and Conditions

The Uniform Conditions for the Hotel and Catering Industry

The UVH are registered with the District Court and the Chamber of Commerce and Industry in The Hague. For further information go to khn.nl/uvh-en.

House Rules


Van der Valk Hotel Hilversum – De Witte Bergen has stated in a number of house rules what we expect from our visitors and what you can expect from us. Our house rules  are tightened in the time of Corona.

Firstly, Van der Valk Hotel Hilversum – De Witte Bergen adheres to all measures of the RIVM and the Government which also applies to all guest who stay in our hotel. For more information, go to: https://www.rivm.nl/coronavirus-covid-19.

  • All instructions from employees working at hotel De Witte Bergen related to the house rules must be followed immediately.
  • At Hotel de Witte Bergen we treat each other with respect. It is forbidden to make instults or make discriminatory comments.
  • At Hotel de Witte Bergen a face mask is obligated.
  • It is prohibited to sexually intimidate our guests and employees by word or gesture.
  • It is not allowed to cause noise nuisance in order to maintain peace at Hotel de Witte Bergen. We use a one-off warning policy here. If this is not followed up by our guests, you must leave the hotel immediately.
  • During your presence you use the hotel property of Hotel de Witte Bergen and third parties. It is forbidden to commit
  • To maintain peace, order and safety in Hotel de Witte Bergen it is forbidden to use violence or to threaten to use violence
  • Only hotel guests are allowed in the hotel. Visiting the hotel or hotel rooms is not allowed.
  • It is now allowed to smoke inside of the hotel. Smoking is prohibited throughout the hotel. If you do smoke in the hotel, we are forced to charge a find of €150,-
  • It is forbidden to enter our restaurant, breakfast room, or our terras without having a reservation.
  • It is forbidden to use, to own or to sell (soft)drugs (including nitrous oxide).
  • Hotel de Witte Bergen does not make it’s location available for purposes other than those set in our policy. Therefore it is forbidden to trade, heal or offer services.
  • The employees of Hotel de Witte Bergen ensure your safety. In emergency situations we refer to our emergency plan. You are kindly, but urgently requested to follow any instructions from the employees.
  • Do not leave your personal belongings unattended at Hotel de Witte Bergen. Hotel de Witte Bergen is not responsable for loss, damage or theft of your personal belongings.
  • Parking, both in the parking lot and in the surroundings of Hotel de Witte Bergen is at your own risk.
  • Check-in is possible from 14:00 PM.
  • Check-out is before 12:00 at noon. If you wish to stay longer in the hotel room and would like to book
    a ‘Late Check-out’ you need to let the reception know and pay before 12:00 at noon.
    A Late Check-out is until 5 PM and only possible in our standard rooms (Suites excluded) and only based on availability.
  • Your reservation must be paid in advance or afterwards with a credit card guarantee. If you do not have a credit card to make an autorization we ask you to do the payment by check-in.
  • Food or drinks left in the room by check-out will be thrown away.
  • You can book a room if you are at least 18 years old. The booker is responsible for all others he or she registers. Monor travelers must show that parents or guardians have granted permission.
  • Pets are allowed in a part of our Economy rooms and in our Comfort rooms with Garden. Additional cleaning fees will be charged. We request that you do not leave your pet(s) alone in the room or elsewhere in the hotel. The hotel has a maximum of 2 pets per hotel room.
  • The housekeeping will only clean the room if hotelguests are not present in room.
  • Lost and found objects remain in our possession for three months to be picked up by our guest. The found objects will be destroyed after three months.
  • The fitness room is only open with a reservation.
  • For walk-in reservations and suites we require a deposit of € 150.00


If our houserules are voilated, we reserve the right to deny access to our buidling and to immediately cancel your reservation without refund of the paid reservation amount.

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